Orders are delivered within 3-8 working days at ShopMudi. We diligently update you on the status of your order via email and SMS. Given the current circumstances, some orders might experience slight delays. If your product doesn’t arrive within the mentioned timeframe, please reach out to us at inquiry@shopmudi.com or engage in a live chat with our team, and we’ll be more than happy to help.
1. Shipment
Upon shipment, we’ll promptly send you the tracking information via email and SMS, allowing you to monitor your order’s journey. You can also check the shipping status on our dedicated tracking page at ShopMudi.
2. Receiving
If you’re unavailable at the delivery time, please arrange for someone else to receive and sign for your order. Alternatively, you can contact the courier service directly to reschedule your delivery.
3. In Case of Damage/Defect
At ShopMudi, delivering high-quality, impeccable products is our commitment. On the off chance that an item is damaged during shipment, our straightforward return and exchange policy ensures a hassle-free resolution for you.